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传世发布网——生不如死 涉嫌入侵 苹果客户资料--

时间:2018-3-9 1:28:01 点击:

  核心提示: 传世发布网苹果在其iCloud转由云上贵州服务的第一天,就发生了苹果官方技术顾问非法窃取用户个人信息和资料并敲诈勒索的事件。On the first day of i...

传世发布网苹果在其iCloud转由云上贵州服务的第一天,就发生了苹果官方技术顾问非法窃取用户个人信息和资料并敲诈勒索的事件。On the first day of its iCloud service in Guizhou, the official Apple technology consultant had illegally stolen personal information and information and extorted information.

传世发布网——生不如死 涉嫌入侵 苹果客户资料--

该网友称,2月28日下午15:55分,他拨打苹果传世发布网客服热线咨询iCloud相关事宜,但转接到的苹果技术顾问(男性)态度很敷衍和推脱,随后双方发生口角。The netizen said, at 15:55 p.m. on February 28th, he called Apple to deliver the online customer service hotline to consult iCloud related matters, but the apple technology consultant transferred to the world (male) was very perfunctory and shirk. Then the two sides had a quarrel.

传世发布网——生不如死 涉嫌入侵 苹果客户资料--

“当晚21:56分,该技术顾问又用一个属地是西安的手机打过电话来,开门见山说他就是下午那个客服,并说利用职务之便,侵入我的icloud,拷贝了我的个人信息和资料,并往我三个邮箱(163、Hotmail、iCloud)各发了一封邮件,邮箱就是他的QQ号,让我加他QQ找他,给我一个小时时间,如果一小时我没加他qq,就把个人信息和传世发布网资料往外发。并威胁我以后我的苹果设备包括手机和电脑就别想用了,不敢说让我生不如死,但肯定会给我生活和工作上带来不便。”"21:56 that evening, the technical adviser and a local Xi'an mobile phone call, saying that he is in the afternoon to customer service, and that the use of his position, into my icloud, copy my personal information and information, and to my mailbox three (163, Hotmail, iCloud) the email mailbox is his QQ number, let me add him QQ to find him, give me an hour to one hour, if I did not add him to QQ, the personal information and network to send data released from. And threatened me after my apple devices include mobile phone and computer can't use, dare not say that I was dead, but will give me life and work inconvenience."

传世发布网——生不如死 涉嫌入侵 苹果客户资料--

该网友表示,拨打过多次传世发布网苹果客服反映此事,先后有三位不同的所谓值班经理回电询问了解,但也只是重复了解,直到第三天才确定下来由一位女性经理跟进处理。他将事情的全过程和细节都告知了该值班经理,并提出要求:The netizen said that he had dialed many times, and posted the apple customer service to reflect the matter. Three different duty managers asked for information, but they only repeated it until they were determined by a female manager third days later. He told the duty manager the whole process and details of the matter and asked for a request:


1、尽快确认该客服身份和部门;

2、尽快核实该客服拷贝了多少我的个人信息和资料,是否用作他用;

3、尽快核实我的iCloud还是否安全;


这一要求我面对不同的客服经理反复提出过传世发布网,并说明事情的严重性和紧急性,但让人失望和气愤的是苹果接洽经理总是以需要保密为由拒绝告诉我所关心的上述核心问题。

据“美国往事1999”透露,已报警并立案。This request was put forward repeatedly by different customer service managers, and I explained the seriousness and urgency of the matter. But what I am disappointed and angry about is that Apple approached the manager on the grounds of confidentiality and refused to tell me about the above core issues.
According to "1999 past events in the United States", it has been reported and made a case.


3月8日下午,针对上述事件,苹果公司向新浪科技发布声明称,将与该顾客一起对该事件进行调查,以下为声明全文:In the afternoon of March 8th, in response to the above events, Apple Corp issued a statement to Sina technology that it will investigate the incident with the customer.


“我们非常尊重顾客赋予我们的信任传世发布网,将保护个人隐私和信息安全托付给Apple。捍卫用户的隐私是我们系统设计的出发点,任何一个AppleCare技术顾问均无法访问顾客的密码、电子邮件内容和照片等。我们将与这名顾客一起对该事件进行调查,并确保Apple员工和承包商团队遵守我们在顾客联络方面设定的严格标准。"We are very respectful of the trust that our customers have given us, and the protection of personal and information security to Apple. Safeguarding user privacy is the starting point of our system design. No AppleCare technology consultant can access customer passwords, e-mail contents and photos. We will investigate the incident with this customer and ensure that the Apple staff and contractors team comply with the strict standards we set in customer liaison.

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